Billing Policy
The following Terms of Use constitute EasyHost1 Billing Policy and apply to ALL EasyHost1 customers:
1. Payments
All charges are shown in US Dollars. Payments are to be made in US dollars. EasyHost1 accepts the following types of payment:
a) Credit Card (VISA, MasterCard, American Express)
b) PayPal
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide EasyHost1 your credit card information, you authorize EasyHost1 to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with EasyHost1 Billing Policy in the TOU (Terms Of Use) . You are responsible for directly updating, or notifying EasyHost1, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
If an account is suspended three (3) or more times, or has been in a suspended status for thirty (30), the account will be deleted and all data will be removed from our servers. This DOES NOT cancel the billing account. A cancellation form will need to be filled out in order for a billing account to be cancelled.
2. Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's billing cycle. Plan renewal charges are based on the original rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle term. If you wish to cancel your plan before the plan renewal, please refer to the cancellation section below. An automated renewal notification will be sent to the email address on the account, at least 30 days prior to actual processing of the renewal. From time to time, EasyHost1 may avail itself of account updating services provided by the Payment Card Industry, including, without limitation, VISA's Account Updater program or MasterCard's Automatic Billing Updater program. By subscribing to EasyHost1.com, you hereby agree and authorize EasyHost1 to update your Payment Card or similar account information and charge any updated Payment Card in accordance with the terms and conditions of such account updating programs. Coupons cannot be used for renewals, and only apply to new customers.
3. Important Notice
Domain name registrations and web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation, expiration, or transfer of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify EasyHost1 that you would like to cancel your account at least (3) three days prior to your renewal date.
4. Domain and Site Transfers
Domain name renewal fees are the sole responsibility of the customer, and EasyHost1 is in no way liable for expired or lost domain names. We will attempt to automatically renew the domain name using the payment information on file. In the event that the payment information is out of date and the domain charge cannot be completed then the domain name will not renew. If the payment is not made within 15 days of expiration, the domain name may go into redemption. This redemption period is based on the policies and procedures of our registrar, Enom, Inc. Enom will charge up to a $250 redemption fee to recover the domain name as well as $14.95 to register the domain for an additional year. In the event that a customer wishes to recover a domain name from redemption it is his/her responsibility to cover any fees associated with the domain recovery. EasyHost1 will be in no way responsible for any or all fees associated with domain redemption.
Website transfers from a previous host to EasyHost1.com will be done free of charge.
5. Add-on Features and Services
Preferred restore service: All backup restrictions terms and conditions still apply. 30 minute restore guarantee applies to starting the backup restore. Actual time needed to complete restore will depend on size and content of the backup.
6. invoices
EasyHost1 does not mail paper invoices or statements. Statements can be viewed and printed through the billing control panel.
7. Fees
Processing Fees
A $50 - $100 fee will be assessed for each processing fee for illegal transactions.
8. Cancellations
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must send us an email to accounts. Please be aware that there are no pro-rated refunds after the first 30 days of service.
Cancellation requests must be received by EasyHost1 a minimum of three (3) business days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by EasyHost1. EasyHost1 is unable to cancel your account effective for a future date. EasyHost1 will request confirm the cancellation when it is processed. If you do not receive a confirmation, please contact EasyHost1 as soon as possible. Cancelled accounts are immediately terminated from the server and no backups will be kept, meaning no data can be recovered after an account is cancelled. If a backup of the hosting account is needed one must be taken before the account is cancelled. In the event that a customer would like to restore a cancelled account, or that a backup is requested after an account is cancelled, a $90 service fee will be billed for the restoration or creation of the backup.
EasyHost1 does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to EasyHost1 services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. EasyHost1 Corporation reserves the right to cancel any account, at any time, without notice, for any reason EasyHost1 Corporation considers appropriate.
9. 30-Day Money Back Guarantee
Each of EasyHost1 shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund. The following services do not qualify for the 30 Day Money Back Guarantee: account renewals, additional items and services and domain name registration. If a customer chooses to sign up using AliPay as a means of payment, no refund will be issued on the AliPay service fees.
10. Billing/Price Changes
EasyHost1 policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
If you have questions or concerns regarding this Policy, you should contact us by email at support@EasyHost1.com
